There was a disconnect between the Franchisor and the 700+ franchisees who were questioning fees being paid for the “product offering”, therefore creating recurring income risks.
Chris Dionne and his team undertook a review of the key resources to determine the “real issues” that were causing the challenges. A strategic plan was developed, and Chris worked closely with the Head of Talent and the CEO to drive through the recommendations to improve the overall performance.
At the same time, he facilitated dozens of workshops to take all the staff on the journey in order to change their approach, mindset, and outputs and focus on the end customer. As an end result of this project, staff and franchisee/client engagement went up dramatically.
A selection of projects that covered revenue, leadership coaching, executive management, culture, channel management, business cycles, communication, functional structures.
Results/ ROI/ Value - Our team now has strong disciplines upon which to build their business units. Think, Feel, Know improved communication and understanding within our business. Culture mapping improved our team unity, Functional structures gave us a framework for how we manage tasks and workflow within our business to be more productive.
Understanding business cycles and revenue projections have been extremely valuable in structuring our customer base and services offered. Our clients (the offices) noted the change we had gone through and remained loyal to the brand therefore de-risking the revenue streams to allow capital injection to be sort.
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